1 Year Limited Warranty for Cook with Willow
Thank you for your interest in Willow's products. This Limited Warranty applies exclusively to physical goods purchased directly from our official website, cookwithwillow.com (referred to here as the 'Physical Goods’).
What does this limited warranty cover?
Willow warrants its kitchen appliances to be free from defects in material and workmanship under normal use and maintenance. This warranty applies only to the original purchaser and covers issues directly resulting from manufacturing defects.
What will we do to correct problems?
If a covered defect arises during the warranty period, Willow will, at its discretion, repair the product or replace it with a comparable model. Willow will cover the cost of these remedies for verified warranty claims.
Customers are responsible for shipping costs associated with warranty claims. Willow is not responsible for any shipping charges incurred in returning products for evaluation or service. We appreciate your understanding and support.
How long does the coverage last?
The warranty coverage lasts for 1 year from the original date of purchase.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
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Issues caused by failure to follow care and maintenance instructions.
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Damage resulting from external factors, such as voltage mismatches, power surges, or misuse.
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Normal wear and tear or accidental damage.
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Alterations, unauthorized repairs, or use of the product for unintended purposes.
What do you have to do?
Proof of Purchase: Provide your original receipt or proof of purchase.
Contact Willow Support: Reach out to our Customer Support team at support@cookwithwillow.com for assistance.
Follow Instructions: Be prepared to provide details about the issue and follow instructions for product inspection or return.
Willow strives to ensure every customer is satisfied with their product. If you have any questions about your warranty coverage, we’re here to help!
